Have you ever given someone very clear instructions, only to find out those instructions weren’t followed? It’s a common experience. It’s also frustrating, especially when the other party defends themselves with, “But I did just what you said!”

The way we frame information is all about our own context and lived experience. Often the message we send through our personal lens, is mutated as it’s received through a completely different lens, informed by different lived experience. Sometimes we even leave out parts of the conversation that we consider “common knowledge, when the knowledge may not be so common after all.

So how can we overcome this? Learning to be explicit in our communications, to let go of our assumptions, and to frame communications towards the person receiving them, can ensure our messages are completely received. Communication is essential to high performing teams: is your organisation leveraging communication effectively?

Let’s chat about some evidence-informed techniques to make sure miscommunication in your organisation is a thing of the past!